Q: How do I ask questions or give feedback on my WICSHOPPER experience?Ī: Go to Home > Get Help or Home > Rate or give feedback Q: How do I know if the food I scanned is on my benefit plan?Ī: After scanning a product, an approved food item will appear with a green border. Go to Home > Menu > Settings > Choose Your Language > Save Settings Q: Can I change the language for my WICShopper App?Ī: Yes. Go to Settings > Scroll below Choose Your Language > Appointment Notifications > Save Settings Q: Can I change the date and time for Notifications?Ī: Yes. Go to Settings > Scroll below Choose Your Language > Benefit Expiration Notifications > Save Settings Q: Can I change the date and time for Benefit expiration warnings?Ī: Yes. Q: Can I add more than one card on my WICShopper App?Ī: Yes, if you have another active TN WIC card, you may add it to your WICSHOPPER app. Why did my benefit balance not update in the WICShopper App?Ī: Your current benefit balance may take up to 48 hours to see in the WICShopper App. Q: I used my WIC card at the grocery store today. Please contact your local WIC clinic for a WIC appointment to receive WIC benefits.

When can I register my card in the WICShopper App?Ī: You must have current WIC benefits to register your card in the WICShopper App. Q: I have a TN WIC card but do not have WIC benefits. When will I be able to register it in the WICShopper App?Ī: Your card may take up to 24 hours to load in the WICShopper App once benefits are assigned.

Q: I received a new WIC card and benefits today. Q: Are photos true representation of the products on the shelfs?Ī: No, food product pictures are similar examples and may not be the same exact product on the store shelf. Q: Will all WIC participants receive a notification of their WIC appointments in the WICSHOPPER app?Ī: No, ask your local WIC clinic if your appointment will show in your WICSHOPPER app. Any WIC food benefits not purchased that month will not carry over to the next month. Q: Will my benefits roll over to the next month if they are not used?Ī: No. You will meet with a nutritionist and discuss the options available to you. Q: What should I do if I reduce or stop breastfeeding?Ī: Contact your local WIC clinic. No substitutions may be made at the store. Contact your local WIC clinic to discuss your options and to have your food benefits changed. Q: Can I replace foods I don’t use with another food?Ī: A few substitutions are allowed for some foods. If you are not sure when your benefits begin and end, contact your local WIC clinic. You may make multiple purchases throughout your benefit month. A: No, you do not have to purchase all WIC foods during one shopping trip.

Wic shopping guide